FAQs

Browse the topics below for our Frequently Asked Questions

What's the shelf life after opened?

6 months after opening. If you live in a humid/hot climate you might want to store your fruit powders in the refrigerator to increase the shelf-life.

How do you use KOYAH powders?

Lots of ways! Smoothies, soups, sauces, desserts, yogurt, milks, water, etc. You can literally add our freeze-dried powders to anything you’re fixing up. Check out our recipes for some inspiration.

Do you test your products for heavy metals?

Yes. We set out to create the world’s highest quality products. When evaluating the quality of our powders it is important to understand how and where the product was grown. Was it grown using Organic farming practices and is it certified USDA Organic? Was it grown in good quality soil, or was it grown in highly polluted areas (such as China where heavy metals such as lead can be a major concern). We only use ingredients that have been organically grown and we test the finished product for heavy metals to ensure there is no contamination from the time it grows to the time it is packaged.

Are all of your products plant-based?

Yes! All of our products are plant-based. There are zero additives. Just pure simple ingredients.

What is freeze-dried?

It’s a low temperature sublimation process where the water in a product is converted from a solid to a vapor without passing through the liquid stage. It involves freezing the product, lowering pressure then warming up the ice to just above the freezing point. Freeze-drying gives you a very high-quality product because it is done at a low temperature and there is never any liquid water present.

How do I store open containers?

With the lid on, in a cool dry pantry, fridge or freezer.

What's the shelf life?

2 years from production date.

Do you provide samples?

We encourage you to buy our products to experience the quality of our powders. If you’re not satisfied, let us know at info@koyah.org and we’ll refund you 100% of your money back.

How long does it take to process and ship?

We do our best to ship out all orders within 1 business day of placing your order. Transit times typically take between 1-7 days depending on where you are located. All orders currently ship from our location in Crown Point, IN. There are expedited shipping options available at checkout if you require the product more quickly.

Do you ship outside of the USA?

Currently no.

What is your return policy?

With our products being food items, we do not accept returns, however if you aren’t satisfied with our products for any reason, we’ll refund you 100% of your order.

What is your most mild green powder?

Our Kale and Spinach Powders are pretty mild. If you’re sensitive to the addition of greens to your dish, we recommend that you start small (1/2 scoop) and work your way up to a full scoop.

How many scoops should I have a day?

We clearly state on each product how much fresh fruit or veggie each scoop of powder is equivalent to. This way you can easily understand how much of each fruit and veggie you are eating. We encourage you to ask a certified dietitian or doctor if you have questions or concerns about how much you should take.

How much kale powder to use?

Kale it! That is another personal preference. You can never eat enough fruits and veggies.

Are our products made in a facility that produces grain, dairy or soy?

Yes. There are allergen protocols in place to ensure there is no cross contamination with these items. When an allergen is run on the same equipment that we run our products on, we have allergen programs that cover full clean outs and swab testing before releasing the machinery to run any new raw materials without or different allergens. We also have separate storage for all allergen products.

Do we know the quantity of Oxalic Acid in our Organic Spinach Powder? 

We have not tested our Spinach Powder for this, however we would expect it to be in the product at levels similar to fresh spinach. We do not think the Freeze-drying process would lower it.